Frequently Asked Questions

Please read our FAQ before sending us a message.

What is your return policy?

Items can be returned within 30 days of receipt as long as they are in new, unused condition with the original packaging. All returns require an RMA code prior to return. Please use this form to request an RMA from our support staff.

How long will delivery take?

Delivery is typically between 4 – 5 days once your item has shipped. Unless otherwise noted, most items ship out the very next business day. Express services may be available at an additional charge which can be seen during checkout.

Will I receive a shipping notification?

Yes. If you have registered and provided your email address at the time of your order, you will receive a shipping notification within 1 business day of the shipment of your item.

Which payment methods are accepted?

We accept all major credit & debit cards in addition to PayPal.

Do I receive an invoice for my order?

Yes. Once your order is placed and processed by our system you will receive an order notification via email.

I purchased my Round World Products from another Retail Partner, can you assist?

For assistance with an online purchase from one of our retail partners please contact them directly as order policies differ for each.

Do you have a Dealer/Reseller program?

If you are interested in distributing Round World Products please visit our “Dealer Inquiry” page and apply to become part of our program.

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